Frequently Asked Questions
Who is Plumbline?
Plumbline, established in 1990 is a family-owned company that distributes an unparalleled range of contemporary and traditional bathroom and kitchen products, all carefully curated for their enduring qualities, exceptional design aesthetics, and the outstanding value for money they represent. Through our locally designed and manufactured products and our exclusive imported brands, we offer one of the most extensive bathroom collections in New Zealand. Our full collection is available for purchase from all leading bathroom showrooms nationwide or can be viewed at our world-class showrooms in Auckland and Wellington.
What is ‘My Account’?
Login to 'My Account' to gain access your Plumbline account where you can update your details and manage your wishlists.
Is Plumbline on Social Media?
I am having trouble signing in to my account.
If you're having trouble signing in to your Plumbline account, there could be a few different reasons for that but the most common is you can't remember your password. Please click on Forgot Your Password? to reset your password
How does Plumbline protect my privacy?
How do I change details on my Plumbline account?
When you sign in to your Plumbline Account, click on Account Information to edit your details.
Does my computer need to accept cookies to shop on this site?
Do you have a showroom?
Do you have a retail store?
We don’t sell direct to the public, we sell through resellers. Check out our Where To Buy page to find a reseller near you.
Technical & Installation
Where I can find product spec sheet ?
You can find detailed product spec sheet under downloads section on product page.
What do I do if I experience a problem with my product?
Fill out our online Service Request Form and one of our technical representatives will get in touch with you to remedy your product problem.
I need a spare part, who do I contact?
In the first instance contact your nearest reseller and they will be able to help.
Are there installation instructions for my product?
Yes, in most instances there are installation instructions included with the product. Some products have a downloadable installation instruction on the product page on this website.
Warranty & Returns
How do I make a warranty claim?
Fill out our online Service Request Form and one of our technical representatives will get in touch with you.
Do all your products come with a warranty?
Yes they sure do. View the Warranty Information page to check the warranty of your product.
Can I return an item?
View the Application for Goods Returns page for details on our returns policy.