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Frequently Asked Questions

General

 

Who is Plumbline?

Plumbline, established in 1990 is a family-owned company that distributes an unparalleled range of contemporary and traditional bathroom and kitchen products, all carefully curated for their enduring qualities, exceptional design aesthetics, and the outstanding value for money they represent. Through our locally designed and manufactured products and our exclusive imported brands, we offer one of the most extensive bathroom collections in New Zealand. Our full collection is available for purchase from all leading bathroom showrooms nationwide or can be viewed at our world-class showrooms in Auckland and Wellington. 

 

What is ‘My Account’?

Login to 'My Account' to gain access your Plumbline account where you can update your details and manage your wishlists.

 

Is Plumbline on Social Media?

Yes we sure are! And we’d love to see you there:
Instagram 
instagram.com/plumblinenz

Facebook 
facebook.com/plumblinenz

Pinterest 
pinterest.com/plumblinenz

 

I am having trouble signing in to my account.

If you're having trouble signing in to your Plumbline account, there could be a few different reasons for that but the most common is you can't remember your password. Please click on Forgot Your Password? to reset your password

 

How does Plumbline protect my privacy?

We take your privacy very seriously. To read where we stand on protecting your privacy please view our Privacy Policy. If you have any concerns at all, we would be happy to discuss these with you. Simply send us an email here with your concern and a contact phone number and we will be in touch.

 

How do I change details on my Plumbline account?

When you sign in to your Plumbline Account, click on Account Information to edit your details.

 

Does my computer need to accept cookies to shop on this site?

Similar to most, if not all e-commerce sites in existence, this site uses cookies. But don’t worry this is a good thing! It allows us to customise the shopping experience you receive on our site (for example, storing your shopping cart for a later date) by storing a tiny text file on your computer. This allows us to provide you a richer, more enjoyable shopping experience – which is what you deserve! So, while you can use our site without enabling the use of cookies, we strongly recommend that you do.

 

Do you have a showroom?

Yes, we have 2 showrooms. You can visit us in Auckland and Wellington showrooms to see the most extensive bathroom collections in New Zealand.

 

Do you have a retail store?

We don’t sell direct to the public, we sell through resellers. Check out our Where To Buy page to find a reseller near you.


Technical & Installation

 

Where I can find product spec sheet ?

You can find detailed product spec sheet under downloads section on product page.

 

What do I do if I experience a problem with my product?

Fill out our online Service Request Form and one of our technical representatives will get in touch with you to remedy your product problem.

 

I need a spare part, who do I contact?

In the first instance contact your nearest reseller and they will be able to help.

 

Are there installation instructions for my product?

Yes, in most instances there are installation instructions included with the product. Some products have a downloadable installation instruction on the product page on this website.


Warranty & Returns

 

How do I make a warranty claim?

Fill out our online Service Request Form and one of our technical representatives will get in touch with you.

 

Do all your products come with a warranty?

Yes they sure do. View the Warranty Information page to check the warranty of your product.

 

Can I return an item?

View the Application for Goods Returns page for details on our returns policy.